Agenda

Founder's fireside chat: Julian Metcalfe OBE, global CEO, itsu

We are pleased to announce a keynote interview with one of the all-time greats of the UK food to go sector. Julian Metcalfe co-founded first Pret in 1986 and then itsu with Clive Schlee in 1997. itsu is now a 77 strong chain of healthy East Asian-inspired fast-food shops and restaurants, as well as a grocery company. Julian will share anecdotes from his journey, his vision and his view of the opportunities facing the food to go sector.

Q&A: Will Stratton-Morris, CEO, Caffè Nero UK

Caffè Nero has been a stalwart of the UK high street since it was founded in 1997, but the challenges of the pandemic meant it needed to adapt quickly and launch new routes to market, as lockdowns left city centres deserted. In this exclusive Q&A, CEO Will Stratton-Morris will discuss the business’ road to recovery, its forays into retail and other new business channels and how the business and its people coped throughout this period of uncertainty.

Q&A: Glenn Edwards, managing director, Leon

Taking up the role of managing director last summer, following the acquisition of Leon by EG Group, Glenn Edwards is tasked with heading up the increasingly diversified expansion of the healthy fast-food chain. In this exclusive Q&A he discusses Leon’s move into drive-thrus, its digital evolution, and how the brand is maintaining its distinctive founding culture under new ownership.

Investment panel: the appeal of food to go

Panellists:
  • Richard Morris, chief executive, Tortilla
  • Ashton Crosby, co-founder and managing partner, Capdesia
  • Graeme Smith, MD – hospitality and leisure, AlixPartners

The food to go sector had a mixed pandemic, with fast food excelling during lockdown but lunchtime city grab and go suffering due to a lack footfall. Looking forward, this panel will explore the financial prospects of this market as office workers return, which models of investment ambitious brands are looking towards, and what qualities investors are seeking in emerging new concepts.

Ones to watch: Emerging concepts making waves in food to go

Panellists:
  • Tomas Samandi, founder of Lost Boys Chicken
  • Nick Philpott, founder of Yolk
  • Judy Joo, founder of Seoul Bird

With a focus specialist Korean cuisine, fine fast food, and an eye expansion via franchised virtual restaurants, our three panellists show the diversity of emerging talent in the food to go space. Featuring two chickens and one egg, our ‘ones to watch’ panel includes wing-based concept Lost Boys Chicken, Judy Joo’s fast casual brand Seoul Bird, and gourmet egg sandwich specialist Yolk.

Panel: Property in a post-Covid world

Panellists:
  • Lucy Winzer, UK head of estates and acquisitions, Pret A Manger
  • Lee Nixon, MD, Ole & Steen
  • Brett Parker, property director, GAIL’s

The pandemic has prompted many operators to question their property strategy as footfall shifts to the suburbs and trading patterns are spread across the week. In this panel we’ll ask just how much current trends are affecting long-term term growth plans, how operators have tweaked their site requirements, and what we can expect when the rent moratorium comes to an end.

Marketing panel: the value of loyalty – hosted by Peter Martin

Panellists:
  • Spencer Craig, founder and CEO, Pure
  • Hannah Squirrell, customer marketing director, Greggs
  • Nick Liddle, commercial director, Vita Mojo

During the pandemic many operators have put the development of loyalty apps and subscription services at the forefront of their customer marketing proposition. In this panel we’ll take a look at how these initiatives are being used to drive repeat spend, as well as glean useful data, and the value of a loyal customer in today’s challenging trading landscape.

Insight session: Blonnie Whist, insight director, Lumina Intelligence

Blonnie Whist will exclusively present some of the highlights from Lumina’s newly launched Food to Go Report 2022, including the latest market growth forecasts. She will also take a look at the competitive landscape, consumer behaviour, and which trends could shape the future of food to go.

Insight session: Karl Chessell, director – hospitality operators & food, CGA

Karl Chessell will explore who the typical food to go consumer is in today’s shifting landscape and what they are looking for from operators. He will also discuss the key consumer trends food to go businesses need to be aware of and how suppliers and operators can look to maximise sales in this channel.

Insight session: Arabella Dalloz, head of leisure, CACI

Successful pipeline planning is not just about going where the people are, it’s about where the ‘right’ people are – your existing and new customers. Arabella Dalloz from data and location insight consultancy CACI, will address how the latest mobility and transactional data trends are impacting trading patterns and site openings, and what operators need to consider from a location perspective when it comes to future growth and development.

A plastic-free future: Jane Martin, head of development, City to Sea

Jane Martin will share key findings from City to Sea’s recent research project ‘Food to Go: Good to go?’, on the management of single-use plastic packaging in the sector, taking into account the impact of Covid-19. She will share its roadmap for a re-usable future, including examples of best practice from leading food to go operators, analyse the barriers to business and offer up some practical solutions.

Panel: People and culture

Panellists:
  • Thomas Nørøxe, CEO, Joe and the Juice
  • Morven West, head people and culture, Knoops
  • Greg Hull, global head of hospitality and leisure, Attensi

A speciality offering requires a special people culture and frontline mastery. In this session food to go leaders talk about the training and development required to manage more complex and experiential operations.

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Pre-order your copy of the UK Food to go Market Report 2022

The Lumina Intelligence Food to Go Market Report is the definitive report covering the UK food to go market. The report comprehensively covers the market and consumer trends shaping the channel, including market sizing forecasts, performance by sub-channel; key operator developments; an update on consumer and shopper trends; as well as key growth opportunities and future outlook for the sector. for further information email our team.

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